Returns & Exchanges

At Cliphair, we want you to be completely satisfied with your new look, which is why we offer a 30-day return policy on all hair extensions provided the hygiene seal remains intact. Whether you need a different shade or a full refund, our streamlined process ensures your beauty journey remains effortless.

Return Process

• 1.
  Check the Hygiene Seal

  Before opening your extensions, please verify the color through the clear packaging; for health and safety reasons, we can only accept returns if the gold security seal is unbroken.

• 2.
  Complete the Returns Form

  Locate the returns note included in your original parcel and fill in your order details, specifying whether you would like a direct refund or an exchange for a different shade.

• 3.
  Package Your Item

  Securely place the unopened hair extensions and the completed returns form back into the original box or a padded envelope to ensure they are protected during transit.

• 4.
  Ship and Track

  Send your package back to our warehouse using a tracked courier service; once received, our quality control team will process your refund or dispatch your new color within 5 working days.